Shipping Policy
Sending the painting is carried out by the Ukrainian postal service Ukrposhta. The client can request a different method of delivery, but all additional costs are paid by the client. Creation of all necessary transportation and insurance documents is carried out by the gallery at its own expense.
However, Art Idea Gallery cannot provide Purchase Services if their jurisdiction of residence or operation is in North Korea, Iran, Iraq, Crimea, Russia, Cuba, Myanmar, Libya and Syria.
Return & Exchange Policy
As per gallery policy, the customer has 14 days to return the purchase.
Art Idea Gallery is 100% committed to collector satisfaction: you have 14 days to return the original work. The work must be returned in perfect condition, in its original packaging.
How to return an item?
1. Contact us for a return address
2. Send the item, carefully packed, to the address provided
3. You will receive a full refund once the gallery receives the package.
When will I receive my refund?
You will receive a refund by the chosen payment method you used, once the artwork is delivered back in perfect condition and its original packaging.
Custom orders or custom artwork made especially for you are not covered by the refund policy.